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FAQs
Below is a list of commonly asked questions and answers about topics such as delivery, costs, tracking, financing and return policies.
How long does delivery take?
We aim to deliver your order within 3-4 working days. Please see our delivery page for more information.
How much does delivery cost?
For orders under £399 there will be charge depending on the item/s purchased. For everything over £399 delivery will be FREE.
Can I track my delivery?
Most of the items that you order on our website are dispatched with couriers who will notify you (text, email or phone call) to advise when delivery will be made, which may be on the morning of delivery.
Live tracking may be possible with the information provided from the courier to you, however we have no access to this information.
Do you offer finance options?
We currently only offer finance via PayPal Credit only.
My order is incomplete / incorrect. What should I do?
Depending on the items you have ordered, it is possible that orders will arrive in multiple deliveries.
If you have received an incorrect item, please let us know within 48 hours using our contact form and our customer service team will look into this for you.
We aim to resolve any issues within 48 hours.
What about returns and refunds?
Please see our Returns & Refunds page for information on how to contact us if you require a return or refund.
How do I contact you?
The best and fastest way to get in touch with us is via our contact form or emailing enquiries@brandsthatsall.com